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Shipping FAQs

How can I schedule a pickup of my UPS package?

Option 1: Call us at (1-877-484-3522), 1-877-4-the-lab out of state, or 951-304-2866 local
Option 2: Call UPS Express directly and schedule a pick up 1-800-742-5877
Use a UPS Drop Box Near you.


How can I track my shipment?

Option 1: Click here to use UPS Tracking
Option 2: Call us at (1-877-484-3522), 1-877-4-the-lab out of state, or 951-304-2866 local


How do I know how many days it will take for the lab to complete my case?

Option 1: View the PRO-Craft Scheduling Assistant. This calendar will help you schedule your patients return appointment. We also have a Time Schedule available for reference. Please call us for any FREE RUSH cases. We will do our very best to help you serve your patients. Note Call for To Pre-arrange FREE Rush Cases .

Option 2: Call us at (1-877-484-3522), 1-877-4-the-lab out of state, or 951-304-2866 local


How many days it will take for the lab to complete my case?

Option 1: View the PRO-Craft Scheduling Assistant.
This calendar will help you schedule your patients return appointment. We also have a Time Schedule available for reference.
Please call us for any RUSH cases. We will do our very best to help you serve your patients. A RUSH fee may apply.

Option 2: Contact Us Online

Option 3: Contact Us by Phone:
1-877-4-the-lab (1-877-484-3522)
Local number: 951-304-2866


How much are the shipping fees?

FREE inbound shipping! PRO-Craft pays for shipping from your office to our facility. Outbound deliveries are subject to a $14.00 (overnight) fee. We bundle ship as a courtesy and encourage our customers to do the same when sending cases to PRO-Craft.


I was billed by UPS for a shipment that I sent you. How can I have this re-billed?

Do not pay the invoice from UPS.
Call 1-877-4-the-lab (1-877-484-3522), fax 1-951-304-2803 and forward the invoice to PRO-Craft Dental laboratory. You will receive a letter with a reference number after we rebill the invoice.


I’m out of airbills how can I receive more?

Option 1: Call PRO-Craft and we will send you pre-printed airbills. Do not call UPS or you may be billed extra charges for shipping. Always use PRO-Craft pre-printed airbills.


I’m out of airbills how can I receive more?

Call PRO-Craft and we will send you pre-printed airbills.
Do not call UPS or you may be billed extra charges for shipping.
Always use PRO-Craft pre-printed airbills.

If you have a question or comment regarding packaging or shipping, please call us at 1-877- 4-the-lab (1-877-484-3522).


Should I pay the invoice from UPS?

I was billed by UPS for a shipment that I sent you. How can I have this re-billed?
Do not pay the invoice from UPS.
Call 1-877-4-the-lab (1-877-484-3522), fax 1-951-304-2803 and forward the invoice to PRO-Craft Dental laboratory. You will receive a letter with a reference number after we re-bill the invoice.


What is the best way to package my cases for shipping?

Option 1: Click here for Packaging instructions.
Call us at (1-877-484-3522), 1-877-4-the-lab out of state, or 951-304-2866 local.


Where is the nearest UPS drop box or drop off facility?

Option 1: Click here for UPS Locations near you.
Option 2: Call us at (1-877-484-3522), 1-877-4-the-lab out of state, or 951-304-2866 local.


Please Note: Keep Tracking Number of pages sent to PRO-Craft.
There is a peel off sticker on all of the Pre-Printed UPS Labels.