Welcome visitor you canWelcome Contact UsDownload RX Form

877.484.3522

Technical FAQs

Do I need to use different shade guides for different products?

No. This is not necessary. We use all the most popular shade guides and can convert and modify the shade you provide to perfectly match any desired restoration.
To learn more about shade taking visit our shades & photography page.


Do you Accept Digital Impressions?

At PRO-Craft we accept files for all the major digital impressioning systems.
  • Cerec Omnicam (Sirona)
  • Itero (Align Technology Inc.)
  • 3M Tru Definition Scanner (3M Espe)
  • Trios (3Shape)
  • Carestream Cs 3500 Scanner


How do I block out a dark prep?

After tooth reduction we recommend using a light colored composite material to cover all dark areas on the prep before taking the impression. This will require slight additional reduction in dark areas. You can than bond on top of the composite. Opaque systems are also available for most bonding kits.


How do I bond IPS Empress and Emax Products?

We recommend bonding using a dual cure resin cement to bond these restorations. We acid etch IPS Empress and Emax products before sending to you. You will need to silanate.


How do I prep for all ceramic crowns and veneers?

Please download our pre-guide step by step instruction for e.max Prep Guide.


How many days it will take for the lab to complete my case?

Option 1: View the PRO-Craft Scheduling Assistant.
This calendar will help you schedule your patients return appointment. We also have a Time Schedule available for reference.
Please call us for any RUSH cases. We will do our very best to help you serve your patients. A RUSH fee may apply.

Option 2: Contact Us Online

Option 3: Contact Us by Phone:
1-877-4-the-lab (1-877-484-3522)
Local number: 951-304-2866


Other than the impression and completed prescription, what else should be included when I send my case?

For the best result we recommend you send the following:
  • A Full-Arch Impression
  • Bite Registration - See Tips & Tricks
  • Photos, Photos, Photos
  • Pre-Op Models
  • Length of Centrals from Cervical Tissue
  • Request for TRIAD Diagnostic Wax-Up
  • Select Smile Morphology (Smile Catalog from LVI, Ladder Characterization Guide)
  • Articulation Type
  • Stick Bite


What cements do you recommend?

Varliolink for bonding E.max, Empress and veneers, For Zirconia ie ALL Z - Resin-reinforced glass ionomer cement For short or over-tapered preparations, use a resin c

ement such as RelyX Unicem (3M ESPE) or Panavia ALL Z can be bonded using adhesive systems with dual cure resins (RelyX Unicem, 3M ESPE; Panavia F2.0, Kuraray. We recommend Z-PRIME from BISCO to prepare the inside of the crown for adhesive dentistry), or cemented using low expansion cements, like resin-modified glass ionomers, (RelyX Luting Cement, 3M ESPE; GCFuji Plus, GC America)


What is the best impression material?

For quality control purposes we track all remakes and adjustments in the lab. At the same time we monitor which impression materials have the lowest percentage of remakes and adjustments. We have found Impergum from 3M Espe and Aquacil from Dentsply Caulk to have the most consistent results. Follow all instructions carefully.

We can provide free samples of these materials as a service. Please contact us.


When can I expect my cases?

Different cases require different amounts of time.
Please view our lab time schedule.
Note we offer FREE Rush cases for our steady clients.
For Rush case please call before sending the case to arrange special handling and to pre-arrange your cases return.